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Resonaras

  • Platform

    Next.js, React, PostgreSQL

  • Product Type

    Field Impact Visibility Platform

  • Country

    Germany

  • Project Type

    SaaS

  • Core Technologies :

01

Overview

Resonaras is a SaaS web app for companies with field teams. When staff visit customers, they often stop problems, save time, or help the customer in a real way. But that work is hard to see later inside the company. Resonaras helps teams log these moments, ask the customer to confirm what happened, and show the results clearly to managers โ€” without scoring or ranking people.

02

Problem Statement:

Field teams do useful work every day, but most of it stays hidden. After a visit, the customer says thank you, and then the story is gone. Common problems were:

  • Good work from field visits is not recorded in a clear way
  • CRM and service tools show tasks done, not what it meant for the customer
  • Success stories stay in chats, emails, or memory only
  • Managers have to guess what is working based on feelings, not facts
  • Teams cannot easily see repeated patterns across customers
  • Many tools add extra reports or scores that people do not like

Because of this, companies lose useful learning, miss proof of their value, and make decisions without a clear picture of real customer impact.

03

Objective:

The goal was to build a simple system that:

  • Makes field impact easy to see, without scoring or ranking employees
  • Lets staff log important customer moments quickly
  • Lets customers confirm what the outcome was
  • Turns customer answers into clear written impact notes
  • Shows managers patterns over time
  • Works for admins, team leads, and field staff in English and German
04

Solution:

We built a responsive Next.js web app with:

  • Separate dashboards for Admin, Lead, and Employee
  • Simple event logging for field visits and customer situations
  • Shareable link and QR code so customers can add their feedback
  • AI help to clean up and structure customer text
  • Personal and team impact feeds
  • Pattern analysis for managers
  • Team invites and company settings
  • Stripe billing for subscriptions
  • English and German language support
  • PDF impact reports and exports

The app covers the full flow: log the moment, get customer confirmation, show the impact, and help managers see what keeps happening.

05

Key Features:

  • Event Logging: Staff can quickly log a customer situation after a visit or call.
  • Customer Confirmation: A unique link or QR code lets the customer write what happened and why it mattered.
  • Impact Notes: Customer answers are turned into clear outcome text for the team.
  • My Impact Feed: Employees can see their confirmed impact over time โ€” with no scores.
  • Team Impact Feed: Leads can see the teamโ€™s outcomes in one place.
  • Pattern Analysis: AI helps group outcomes so managers can spot repeated themes.
  • Role-Based Access: Admins, leads, and employees each get the screens they need.
  • Team Management: Invite and manage team members under each lead.
  • Subscription Billing: Plans are handled with Stripe and priced per Lead.
  • No Scoring: The product does not rank people or judge performance.
06

Target Audience:

  • Companies with field and service teams
  • Sales and service managers
  • Technical sales and after-sales teams
  • Team leads who own customer relationships
  • Field employees who work directly with customers
  • Companies that want clearer proof of the value they create
07

Technology Stack:

Frontend

Next.js 16, React 19, Tailwind CSS

Backend

Next.js API routes

Database

PostgreSQL with Prisma

AI

OpenAI for text help and pattern grouping

Payments

Stripe

Authentication

Secure cookie-based login

Languages

English and German (next-intl)

Other

QR codes, PDF reports, Excel export, email

08

Business Model:

  • SaaS subscription for companies
  • Flexible monthly and yearly plans
  • Pricing based on team leads / seats
  • Pilot option for new customers
  • Company accounts with role-based access
09

Impact & Benefits:

  • Field impact is saved instead of getting lost after visits
  • Managers can decide based on real customer feedback, not guesses
  • Teams can see what kinds of impact keep showing up
  • Staff can show value without being scored or ranked
  • Sales and service get clearer proof of customer results
  • Companies learn faster from real on-site situations
  • Clear roles for admin, lead, and employee users
  • English and German support helps German market users
10

Challenges Faced:

  • Showing impact without turning the tool into a scoring system
  • Making free customer text easy to read and reuse
  • Keeping AI helpful without making users distrust the product
  • Handling different user roles in one company account
  • Making customer confirmation simple, with no extra signup
  • Giving managers useful patterns while staying privacy-friendly
11

Future Roadmap:

  • Better pattern comparison across time periods
  • More report and export options for managers
  • CRM and service tool connections
  • More language support
  • Smoother onboarding for new companies
  • Better mobile experience for field staff
12

Conclusion:

Resonaras helps companies with field teams capture real customer impact in a simple way. Staff log the moment, customers confirm the outcome, and managers can see clear patterns over time. The app does not score or rank people. It just makes important work visible, so teams can learn from it and make better decisions based on real impact โ€” not only impressions.

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